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Cannot Select State nor County

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I have had no success at all using the Android app to search. In Basic search, typing in any common name (Smith) just shows a progress wheel for a fraction of a second, then it stops with no results. Also, if I try to use Advanced search,sometimes I can select United States from the drop down and at other times, nothing is displayed in the Country drop down. And I have never seen any drop down entries for State nor County.

Am I doing something wrong? I need help on doing searches with the app.

I have uninstalled and reinstalled the app at least 3 times. Also I have tried clearing cache and data a few times.
asked Dec 24, 2016 in Getting Started by Starman BG Beginner (120 points)

1 Answer

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I have an android. Usually when the app does not seem to be working correctly, I have had to close out the open programs on my phone. That is when I seem to have several programs going. That usually has taken care of the problem I have on my android.

Sometimes, I have had to restart my phone. I have never had issues when I have done that. I rarely turn my phone off and have found on certain apps that sometimes I just need to do that to kind of reset the phone.
answered Oct 12 by DakAttack BG Beginner (140 points)
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