I have already sent the info you requsted, i.e.: see the following
Sent the below 3 days ago and keep getting your "send us info" So, I just copied and pasted the answer.
And as of today, /2/2017 I am still having the same problem. Nothing has been fixed.
I believe I am with I E.
Go to B G click on transcribe. Transcribe the photo, click save, and the little circle goes around and around before it states "no match on Family Search or something to that effect" then sometimes the circle comes back and just keeps going around and around. The most it has done this is 3 minutes before going to the next photo, usually just five to 10 seconds.
Very frustrating to only get 20 or so transcribed when I am used to at least 50 in an hour.
Do not know how to do screenshots.
commented 3 days ago by Shirley BG Rookie (670 points)