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Unable to save record

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When I click on SAVE, I am not getting a summary of the completed record.  Instead when I click on SKIP, I'm getting a message saying that the record was not saved! Can anyone please help me here? Thx.
asked Jul 12 in Saving by aussiebushgirl BG Beginner (130 points)

1 Answer

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Did this resolve for you?

Anytime you have data in the entry fields and you hit SKIP (intentionally or in my case usually accidentally) it will popup the message to ask if you really mean to skip the entry.

I just did a couple of transcriptions and everything seems to be working for me.

When you click on SAVE, do you get a NEXT button showing up, or does it just stick so your only option is to SKIP? Is this a consistent problem, no matter what image you try?

You might try just logging out and logging back in. Sometimes that will clear up something in your machine that is causing the glitch.

DS
answered Jul 12 by dswright BG Veteran (23,120 points)
Hi and thanks. No it has not resolved. I've just logged back in for the first time since I put out a message for help, with the exact same result. It simply sticks on SAVE, so my only option is to SKIP. (The record I have completed today is a very big one, which will now be lost. So sad.)
Can you login on a different machine and see if it works with your login on a different device?

What browser/device combination are you using? BG is explicit that one should not try to transcribe on smartphones and small tablets, as the OS does not support the main interface.

 If you are trying to do this on a small machine it is very glitchy. Be sure you are using a full laptop or regular desktop computer.

If this does not help you need to send a request to BG Support, and be sure to give them the URL for this conversation and also: the device and browser and OS you are trying to use. They need as much info as you can give them so they can try to recreate the issue and then try to resolve it for you.

DS
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