Hi DS. Thank you so much for your help so far. Much appreciated.
I use an Apple MacBook Pro using OSX via Firefox, and don't have access to any other device, except for my Apple iPad which is unsuitable for this process. The problem I am experiencing when SAVING, continues. I have just sent a request to BG Support, following on from previous requests for help with the same problem. Unfortunately, they have only sent a generic response email in the past, with no real feedback or help. I'm hoping my new request will go the distance!