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What do I do if a pop-up comes up that says my computer is infected with a virus?

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asked Sep 30, 2016 in Frequently Asked Questions by BillionGraves Admin BG Master (156,560 points)

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Hey there BillionGraves users!

We have had some reports that annoying pop-ups may come up in a new window that are not associated with BillionGraves. First please understand these are NOT from BillionGraves and they should NOT be clicked on!

Advertisements within BillionGraves will look like banners and be ON the page. If you are a BG Plus user then there is NO ADS and if one pops up immediately dismiss it.

Why should you not click or acknowledge those ads that pop-up? In short?.. THEY ARE HARMFUL.

The pop-up will often ask for CC information to remove a malware or virus. DO NOT GIVE ANY PERSONAL INFORMATION.

Why? Click here to learn about Ransomware https://www.ic3.gov/media/2016/160915.aspx

Please..Do not become a victim of Ransomware. BillionGraves wants you to be safe and enjoy the experience of discovering and honoring your ancestors!

BG Support

answered Sep 30, 2016 by BillionGraves Admin BG Master (156,560 points)